πŸ”§ Tools in NPS Analytics

Zonka Feedback

AI-powered Customer Feedback & Intelligence Platform

An omnichannel survey and feedback platform with AI-driven analytics to measure and improve customer experience.

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SatisMeter

Customer feedback from right inside your product.

A tool for collecting customer feedback (NPS, CSAT, CES) directly within web and mobile applications.

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Product Fruits

AI-Powered Product Adoption Platform

A no-code platform for user onboarding, feature adoption, and feedback collection, including NPS surveys.

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Delighted

The fastest and easiest way to gather actionable feedback.

A self-serve platform for collecting customer, product, and employee feedback using NPS, CSAT, CES, and other survey types.

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Survicate

The fastest way to collect feedback from customers.

A customer feedback platform for collecting insights with targeted surveys across websites, in-product, mobile apps, and email.

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AskNicely

Customer Experience Software for People-Powered Businesses

A customer experience platform designed to measure NPS and empower frontline teams to improve service.

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InMoment

Integrated Customer Experience Solutions with AI

An experience improvement (XI) platform that combines customer feedback, market data, and employee data.

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Retently

Customer Experience Platform

A customer experience platform for automating NPS, CSAT, and CES surveys and acting on feedback.

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Userpilot

Product Growth Platform for SaaS teams.

A product growth platform that helps teams increase user adoption through personalized in-app experiences, including NPS surveys.

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CustomerGauge

The Account Experienceβ„’ Company

A B2B-focused experience platform that links customer feedback directly to revenue.

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Refiner

The survey platform for data-driven SaaS teams.

A platform for running micro-surveys (NPS, CSAT, etc.) inside SaaS applications, targeted by user data and behavior.

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Nicereply

Customer experience (CX) platform

A survey tool for measuring CSAT, CES, and NPS, designed for customer service teams.

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Medallia

The Leader in Experience Management

An enterprise platform for capturing and acting on customer and employee experience signals in real time.

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GetFeedback

The Agile Customer Experience Platform

A customer experience (CX) solution from SurveyMonkey, purpose-built for the Salesforce ecosystem.

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Promoter.io

Actionable Customer Feedback

A customer intelligence and engagement platform focused on driving growth through the Net Promoter System.

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SurveySparrow

AI-Powered Customer Feedback Platform

An experience management platform that uses conversational surveys to improve response rates and gather feedback.

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SurveyMonkey

The world's most popular platform for surveys and forms.

A widely-used online survey tool that allows users to create, send, and analyze surveys for various purposes.

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Qualaroo

Ask the right questions at the right time.

A user research and customer feedback platform that collects insights using targeted website and in-app surveys (Nudgesβ„’).

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Hotjar

Understand what your users are really doing on your site.

A product experience insights platform that provides behavior analytics and feedback data in one place.

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Qualtrics CustomerXM

The leader in experience management.

An enterprise-grade platform for managing customer, employee, product, and brand experiences.

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