CSAT.ai
Fix it before you end it.
Overview
CSAT.ai is a tool that provides real-time sentiment analysis and CSAT score estimation during customer interactions (like support chats or calls). It helps agents self-correct their approach during a conversation to improve the outcome and prevent bad customer service experiences. While not a roadmap tool, it provides crucial data for the client health and satisfaction component of a QBR.
✨ Key Features
- Real-time CSAT Score Estimation
- Live Agent Coaching & Guidance
- Customer Sentiment Analysis
- 100% Quality Assurance Monitoring
- Post-Interaction Surveys
🎯 Key Differentiators
- Real-time, in-the-moment sentiment analysis and agent coaching
- AI-powered prediction of CSAT scores before a conversation ends
- Focus on proactive correction rather than just post-interaction surveys
Unique Value: Empowers support agents to improve customer satisfaction on-the-fly by providing real-time sentiment analysis, preventing negative experiences before they happen.
🎯 Use Cases (4)
✅ Best For
- Real-time sentiment analysis of support chats
- Automating quality assurance for customer service
💡 Check With Vendor
Verify these considerations match your specific requirements:
- IT roadmap planning
- Asset lifecycle management
- Compliance auditing
🏆 Alternatives
Provides proactive, real-time coaching, whereas most competitors focus on reactive, post-ticket surveys.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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