Freshchat (by Freshworks)
Modern messaging for sales and customer engagement teams.
Overview
Freshchat is a modern messaging software by Freshworks, designed for sales, marketing, and support teams to communicate with customers. It offers a suite of features including live chat, AI-powered chatbots, a unified inbox for multiple messaging channels (like WhatsApp and Facebook Messenger), and proactive campaigns to engage website visitors. It aims to provide a seamless conversational experience for customers.
✨ Key Features
- Live Chat
- AI-powered Chatbots (Freddy AI)
- Omnichannel Inbox (WhatsApp, Messenger, etc.)
- Proactive Campaigns
- Visitor Timelines
- Help Center Integration
- Performance Reports
🎯 Key Differentiators
- Strong AI capabilities with their Freddy AI engine.
- Native integration with the broader Freshworks ecosystem (Freshdesk, Freshsales).
- Competitive pricing and a functional free tier.
Unique Value: Delivers AI-powered, omnichannel messaging that seamlessly integrates with a full suite of business software to unify sales, marketing, and support.
🎯 Use Cases (4)
✅ Best For
- Providing conversational support across web, mobile, and social channels.
- Automating lead qualification with AI chatbots.
- Sending targeted messages to website visitors to drive conversions.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that need a standalone, highly advanced ticketing system without messaging.
- Businesses looking for deep, native ABM features.
🏆 Alternatives
Offers a more integrated suite experience than standalone chat tools and is often more affordably priced than competitors like Intercom for a similar feature set.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 10 agents, 100 contacts
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