ManageEngine ServiceDesk Plus
The refreshing ITSM software.
Overview
ManageEngine ServiceDesk Plus is a full-stack ITSM solution that provides a wide range of capabilities, including incident management, asset management, a service catalog, and a CMDB. While not a dedicated security tool, its robust ticketing system is well-suited for use as a security ticketing platform. Security teams can configure custom templates, automation rules, and SLAs specifically for security incidents, ensuring they are tracked, managed, and resolved according to organizational policies.
✨ Key Features
- ITIL-ready Incident Management
- Asset Management
- Service Catalog
- CMDB
- Automation Rules
- Reporting and Dashboards
🎯 Key Differentiators
- Comprehensive feature set available at a competitive price point.
- Tight integration with the extensive ManageEngine suite of IT management tools.
- Available as both a cloud and on-premises solution.
Unique Value: Offers a powerful, comprehensive, and affordable ITSM platform that can be easily configured to handle security ticketing, providing a single pane of glass for IT and security incident management.
🎯 Use Cases (5)
✅ Best For
- Using the help desk to log and track security incidents reported by users.
- Automating the assignment of tickets to the information security team based on category.
- Defining and monitoring SLAs for the resolution of critical security incidents.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations requiring advanced SOAR capabilities for automated threat remediation.
- SOCs that need to integrate with a wide array of specialized cybersecurity tools for orchestration.
🏆 Alternatives
Provides a more feature-rich free tier and more competitive pricing than many alternatives. Its ability to be deployed on-premises is a key differentiator for organizations with specific data sovereignty or security requirements.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Standard edition is free for up to 5 technicians and 500 nodes.
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