Medallia Employee Experience
Meet employees in the moment.
Overview
Medallia Employee Experience is a comprehensive solution designed to listen to, understand, and act on employee feedback. It moves beyond traditional annual surveys by capturing signals in the moment, from onboarding to exit. The platform uses AI and analytics to surface deep insights from feedback data, enabling HR and leadership to improve engagement, retention, and the overall workplace environment.
✨ Key Features
- Continuous Listening (Pulse, Lifecycle Surveys)
- Role-based Dashboards
- AI & Predictive Analytics
- Text & Speech Analytics
- Video Feedback
- Action Planning Tools
- Employee Idea Crowdsourcing
🎯 Key Differentiators
- Unified platform for both customer and employee experience.
- Advanced AI and text/speech analytics capabilities.
- Captures feedback across a wide variety of channels (video, voice, text).
- Strong focus on in-the-moment feedback.
Unique Value: Provides a holistic view of experience by connecting employee feedback with customer and operational data, enabling organizations to understand the direct impact of employee sentiment on business outcomes.
🎯 Use Cases (6)
✅ Best For
- Capturing in-the-moment feedback after key employee journey touchpoints.
- Using AI to analyze open-text comments at scale to identify key themes.
- Connecting employee experience data with customer experience data to find correlations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Hardware asset management and endpoint monitoring.
- Digital adoption walkthroughs and tutorials.
- Network performance monitoring.
🏆 Alternatives
Medallia's ability to unify customer and employee experience data on a single platform is a key differentiator, offering insights that siloed systems cannot.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by support plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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