Qualtrics CustomerXM
The leader in customer experience and creator of the Experience Management (XM) category.
Overview
Qualtrics CustomerXM is a comprehensive experience management platform designed for large enterprises. It goes beyond simple NPS surveys to provide tools for journey mapping, predictive analytics, and closed-loop feedback management across all customer touchpoints. Its power lies in its ability to connect experience data with operational data to drive business outcomes.
✨ Key Features
- Omnichannel feedback collection
- Advanced analytics and statistical analysis (iQ)
- Predictive intelligence
- Role-based dashboards and reporting
- Automated workflows and actioning
- Customer journey mapping
- Integrations with enterprise systems
🎯 Use Cases (4)
✅ Best For
- Managing complex CX programs in large, global organizations.
- Linking customer experience metrics to financial outcomes.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or teams needing a simple, quick-to-implement NPS tool.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: 1 active survey, 100 responses
🔄 Similar Tools in NPS Survey Software
Delighted
A turnkey customer experience platform for collecting feedback via NPS, CSAT, CES, and more....
SurveyMonkey
A versatile online survey tool that supports a wide range of use cases, including NPS....
AskNicely
A customer experience platform focused on empowering frontline teams with real-time feedback....
Hotjar
A product experience insights tool that combines user behavior analytics with feedback....
SurveySparrow
An experience management platform that uses a conversational interface to increase survey engagement...
Nicereply
A customer satisfaction survey tool designed for support teams....