Refiner
The survey platform for data-driven SaaS teams.
Overview
Refiner is a customer survey platform built specifically for SaaS companies. It helps product and CX teams collect contextual user feedback through in-app and email surveys, with a focus on precise user segmentation and integration with the modern data stack.
✨ Key Features
- In-app surveys for web and mobile
- Email and link surveys
- NPS, CSAT, and CES surveys
- Advanced user segmentation and targeting
- Survey branching and logic
- Customizable survey design
- Real-time data syncing
🎯 Key Differentiators
- Deep integration with customer data platforms
- Precise user segmentation and targeting
- Developer-friendly
Unique Value: Enables SaaS businesses to collect highly contextual user feedback by leveraging their existing customer data for precise targeting.
🎯 Use Cases (5)
✅ Best For
- Targeting specific user segments with in-app surveys
- Integrating survey data with a customer data platform (CDP)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- General-purpose website feedback for non-SaaS businesses
🏆 Alternatives
Offers more advanced segmentation and data integration capabilities tailored for SaaS companies compared to general-purpose survey tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 500 MAUs, 1 survey
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