Salesforce Commerce Cloud Order Management
Deliver a seamless post-purchase experience.
Overview
Salesforce Order Management is a central hub for all things order-related, providing a single view of orders, inventory, and customer data. It helps businesses automate order fulfillment, manage complex shipping scenarios, and provide excellent customer service.
✨ Key Features
- Distributed Order Management
- Omnichannel Inventory
- Order Lifecycle Management
- Customer Service Tools
- Visual Workflow Builder
🎯 Key Differentiators
- Native integration with the Salesforce ecosystem (CRM, Service Cloud)
- Focus on the complete customer journey
- Highly customizable with the Salesforce Platform
Unique Value: Provides a single source of truth for customer and order data across commerce, sales, and service, enabling a truly connected customer experience.
🎯 Use Cases (3)
✅ Best For
- Unified customer and order view for service agents
- Automated order routing and fulfillment
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not using the Salesforce ecosystem
🏆 Alternatives
Offers deeper native integration with CRM and service capabilities than standalone DOM solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
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