Salesforce Field Service
Deliver smarter, faster, more personalized service from the contact center to the field.
Overview
Salesforce Field Service provides a comprehensive view of field service operations, connecting the entire workforce on a single platform. It allows businesses to intelligently schedule and dispatch mobile workers, manage assets and inventory, and provide technicians with a mobile app that works offline. Being native to Salesforce, it offers seamless integration with sales and service data for a complete customer 360 view.
✨ Key Features
- Intelligent Scheduling & Dispatching
- Work Order Management
- Asset Management
- Inventory Management
- Field Service Mobile App (Offline)
- Service Analytics
- Contractor Management
🎯 Key Differentiators
- Native integration with the #1 CRM platform.
- Powerful AI (Einstein) for scheduling and optimization.
- Highly customizable and scalable platform.
Unique Value: Salesforce Field Service provides a complete, 360-degree view of the customer by unifying CRM and field service data on a single, intelligent platform.
🎯 Use Cases (4)
✅ Best For
- Dispatching technicians for on-site repairs and maintenance
- Managing complex work orders with multiple steps and required parts
- Providing mobile workers with access to customer and asset history
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using Salesforce CRM
- Very small teams needing a simple, low-cost dispatch tool
🏆 Alternatives
Offers unparalleled integration with sales and service clouds, providing a more connected customer experience than standalone FSM solutions.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
🔄 Similar Tools in Asset Management
UpKeep
A CMMS and EAM software for maintenance and reliability teams....
Asset Panda
A cloud-based asset tracking platform that helps businesses manage their assets....
EZOfficeInventory
A comprehensive asset tracking and management software....
MaintainX
A platform for maintenance, safety, and operations teams....
Samsara
An integrated platform for fleet management, driver safety, and asset tracking using IoT hardware....
Motive
A fleet management platform offering ELD compliance, GPS tracking, AI-powered dashcams, and spend ma...