Simplesat
CSAT, NPS, and CES surveys your customers will love.
Overview
Simplesat is a customer feedback tool that allows businesses to collect CSAT, NPS, and CES feedback. It's known for its fun, customizable, and one-click surveys that can be embedded directly into emails and helpdesk tickets. This approach leads to higher response rates. Simplesat is particularly popular among IT service providers and MSPs.
✨ Key Features
- One-click CSAT, NPS, and CES surveys
- Customizable and branded surveys
- Email and helpdesk ticket embedding
- Real-time feedback dashboard
- Positive review generation
- Integrations with major PSA and helpdesk tools
🎯 Key Differentiators
- Deep integrations with PSA tools like ConnectWise and Autotask
- Fun and engaging survey design
- Focus on one-click feedback to maximize response rates
Unique Value: Effortlessly capture transactional feedback within your existing helpdesk workflows to improve service delivery.
🎯 Use Cases (5)
✅ Best For
- Feedback on resolved helpdesk tickets
- Quarterly NPS campaigns for client health
- Embedding surveys in email signatures
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex, multi-question market research
- Website pop-up surveys
🏆 Alternatives
Simplesat offers deeper, more native integrations with MSP-specific tools than general survey platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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