Smartlook
Understand the 'why' behind every user action.
Overview
Smartlook helps businesses understand user behavior at a micro-level. It provides a suite of qualitative analytics tools, including always-on session recordings, heatmaps, and event tracking, to help product managers, marketers, and UX designers see exactly how users interact with their product.
✨ Key Features
- Session Recordings
- Heatmaps (Click, Move, Scroll)
- Event Tracking
- Funnel Analysis
- Crash Reports (Mobile)
🎯 Key Differentiators
- Strong support for native mobile apps
- Always-on session recording captures everything
- Combines qualitative replay with quantitative funnels and events
Unique Value: Provides a complete visual record of user behavior on both web and mobile, making it easy to find and fix issues and optimize the user experience.
🎯 Use Cases (4)
✅ Best For
- Watching recordings of users who dropped out of a checkout funnel
- Using heatmaps to optimize landing page layouts
- Identifying JavaScript errors and seeing the user sessions where they occurred
💡 Check With Vendor
Verify these considerations match your specific requirements:
- In-app guidance and walkthroughs
- Long-term quantitative cohort analysis
🏆 Alternatives
Offers more robust mobile support than Hotjar and is often more affordable than FullStory, providing a strong middle-ground option.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Business tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: 3,000 sessions/month
🔄 Similar Tools in Self-Serve Growth
Appcues
Helps teams build and measure in-app user onboarding and adoption....
Pendo
Provides product analytics, in-app guidance, and user feedback tools....
Userpilot
A no-code tool for increasing user adoption through personalized in-app experiences....
Amplitude
A leading product analytics platform that helps teams understand user behavior....
Mixpanel
Powerful, self-serve product analytics to help you convert, engage, and retain more users....
Heap
Automatically captures all user interactions to provide a complete dataset for analysis....