Socialbakers (now Emplifi)
The leading unified customer experience platform.
Overview
Emplifi's Social Media Marketing Cloud, which incorporates the former Socialbakers platform, is a comprehensive solution for managing social media marketing and customer experiences. It provides tools for social media listening, publishing, analytics, and community management, as well as influencer marketing and employee advocacy. The platform is designed to help brands connect with their customers and create more meaningful experiences.
✨ Key Features
- Social media listening and monitoring
- Social media publishing and content management
- Social media analytics and benchmarking
- Community management and engagement
- Influencer marketing and discovery
- AI-powered content and campaign recommendations
🎯 Key Differentiators
- Unified platform for social media marketing and customer experience
- AI-powered insights and recommendations
- Strong focus on community management and customer care
Unique Value: Provides a single platform for brands to manage their social media marketing and customer care, enabling them to create more unified and effective customer experiences.
🎯 Use Cases (5)
✅ Best For
- Helping brands manage their global social media presence from a single platform
- Enabling customer service teams to respond to customer inquiries and feedback on social media
- Providing marketers with data to optimize their social media content and campaigns
💡 Check With Vendor
Verify these considerations match your specific requirements:
- In-depth website analytics
- Game analytics
🏆 Alternatives
Offers a more integrated approach to customer experience management, combining social media marketing with customer service and commerce capabilities.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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