Thematic
AI-driven feedback analytics for insights-led growth.
Overview
Thematic helps businesses understand what matters most to their customers by analyzing unstructured feedback from surveys, reviews, and support chats. Its AI-powered thematic analysis uncovers specific and actionable insights, moving beyond simple sentiment analysis.
✨ Key Features
- AI-powered thematic analysis
- Sentiment analysis
- Analysis of unstructured text data
- Impact analysis to link feedback to metrics
- Customizable dashboards and reports
🎯 Key Differentiators
- Focus on deep, thematic analysis rather than just topic extraction.
- Combination of AI and human expertise for high-quality analysis.
- Ability to analyze data in multiple languages.
Unique Value: Delivers specific and actionable insights from customer feedback, helping businesses to prioritize improvements and drive growth.
🎯 Use Cases (4)
✅ Best For
- Deeply understanding the 'why' behind survey scores.
- Discovering emerging issues and trends in customer feedback.
- Quantifying the impact of different themes on customer satisfaction.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Collecting feedback directly from users.
- Real-time operational feedback management.
🏆 Alternatives
Provides a more in-depth and nuanced analysis of unstructured feedback compared to tools that offer basic text analytics.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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