TOPdesk
Create the best possible service experience.
Overview
TOPdesk is a comprehensive service management platform that helps organizations manage services for various departments, including IT, Facilities, and HR. For HR service delivery, it offers case management, a self-service portal, knowledge management, and workflow automation. Its strength lies in providing a single, shared platform for all support departments, allowing for easy collaboration on multi-departmental processes like employee onboarding.
✨ Key Features
- Case Management
- Self-Service Portal
- Knowledge Management
- SLA Management
- Workflow Automation
- Asset Management
- Reporting
🎯 Key Differentiators
- Simplicity and ease of use compared to larger ESM platforms.
- Transparent, all-in-one pricing model.
- Strong focus on customer success and in-house support.
Unique Value: Provides a simple, complete, and collaborative service management solution that empowers multiple departments, including HR, to work together from a single platform to improve the employee experience.
🎯 Use Cases (4)
✅ Best For
- Implementing a shared service model where multiple departments use the same tool.
- Streamlining complex, cross-functional processes like new hire onboarding.
- Improving employee self-sufficiency through a user-friendly service portal.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small teams looking for a simple shared inbox
- Companies that only need a helpdesk for the HR department and not others
🏆 Alternatives
TOPdesk offers a more straightforward and user-friendly approach to enterprise service management than complex platforms like ServiceNow, making it faster to implement and easier for all departments to adopt.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All customers receive dedicated support tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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