Userback
Your #1 User Feedback Software.
Overview
Userback is primarily a visual feedback and bug reporting tool that allows users to provide feedback with annotated screenshots and video recordings. It has expanded its feature set to include tools for the entire feedback loop, such as feature request boards, a product roadmap, and a changelog to announce updates. This makes it a strong choice for product, development, and marketing teams to collaborate on improving their website or application.
✨ Key Features
- Visual feedback (annotated screenshots & video)
- Bug reporting with session replay
- Feedback portal & feature requests
- Public roadmap
- Changelog (Release Notes)
- In-app widget
🎯 Key Differentiators
- Excellent visual feedback and bug reporting tools
- Session replay for bug reports
- Full feedback loop management (feedback, roadmap, changelog)
Unique Value: Streamlines feedback and bug reporting by allowing users to show, not just tell, what the issue is, and connects that feedback directly to the roadmap and changelog.
🎯 Use Cases (4)
✅ Best For
- Website and web app development
- User acceptance testing (UAT)
- Agency-client collaboration
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams that need a text-only, simple changelog.
🏆 Alternatives
Unlike pure changelog tools, its strength lies in the initial feedback collection, making it ideal for development and QA workflows.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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