Usersnap
Your all-in-one user feedback & bug tracking tool.
Overview
Usersnap is a comprehensive feedback platform designed for product teams, developers, and customer success managers. It allows users to provide visual feedback through annotated screenshots and screen recordings, which helps in quickly identifying and resolving bugs. In addition to bug tracking, it supports microsurveys (NPS, CSAT), feature request boards, and integrates with over 50 popular development and project management tools.
✨ Key Features
- Visual feedback with screenshots and annotations
- Bug tracking with console error recording
- Feedback widgets and buttons
- In-app surveys and ratings
- Feature request boards
- Integrations with project management tools
🎯 Key Differentiators
- Combines bug tracking, surveys, and feature requests in one tool.
- Rich visual feedback capabilities (annotated screenshots, recordings).
- Extensive list of integrations with developer tools.
Unique Value: Streamlines the entire product feedback lifecycle, from capturing visual bug reports to prioritizing feature requests and measuring satisfaction.
🎯 Use Cases (5)
✅ Best For
- Streamlining the bug reporting process with visual context from users.
- Centralizing product feedback from various sources into one dashboard.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Long-form market research surveys.
- Enterprise-wide omnichannel experience management.
🏆 Alternatives
Offers more robust bug tracking and developer-centric features than general survey tools, and broader feedback capabilities than pure bug trackers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: 1 project, 2 team members, 25 feedback items/month.
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