Zoho CRM (Zia)
A unique and powerful suite of software to run your entire business.
Overview
Zoho CRM is a comprehensive customer relationship management platform that serves businesses of all sizes. It includes an AI-powered sales assistant named Zia, which provides predictions, suggestions, and alerts. Zia can help with sales forecasting, anomaly detection, and identifying trends in sales data, all within the integrated Zoho ecosystem.
✨ Key Features
- AI-Powered Forecasting (Zia)
- Lead and Deal Prediction
- Anomaly Detection
- Macro and Workflow Automation
- Sales Pipeline Management
- Omnichannel Communication
🎯 Key Differentiators
- Extremely broad suite of integrated business applications (Zoho One).
- Very competitive and transparent pricing.
- Deep customizability for a wide range of business processes.
Unique Value: Offers a comprehensive and highly affordable CRM with built-in AI capabilities, as part of an unmatched suite of integrated business applications.
🎯 Use Cases (4)
✅ Best For
- Providing an affordable, all-in-one business suite for small and medium businesses.
- Using AI to predict the best time to contact a lead.
- Forecasting revenue based on historical and pipeline data within the CRM.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises requiring the deep, specialized functionality of standalone revenue intelligence platforms.
- Companies not invested in the broader Zoho ecosystem.
🏆 Alternatives
Provides a much broader set of tools for a lower price than competitors like Salesforce or HubSpot, though its AI features may be less specialized than standalone tools like Clari.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: Up to 3 users, essentials like leads, deals, and accounts.
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